1. Payment Information

Please let me know the available payment methods.

- Credit cards (VISA, Master, American Express, JCB, Diners Club, Discover)
- Shop Pay
- Apple Pay
- Google Pay
- PayPay
- Merpay
- Rakuten Pay
- Pay-easy
- au PAY
- d Payment
are available for payment.

How much is the shipping?

Free shipping on purchases of ¥10,000 (tax included) or more
(Set items (4 bottles or more) and ANTELOPE GIFT BOX ship for free)
* Click here for items with free shipping

Please check here for shipping fees on orders under ¥10,000.

* "Pick-up at Yasu Factory" is also available as a free shipping option at checkout. If you live nearby or will be in the area, please feel free to use this service.

* A flat shipping rate of ¥2,400 (tax included) applies to Hokkaido.
* A flat shipping rate of ¥3,000 (tax included) applies to Okinawa Prefecture and remote islands.
* Shipping is handled by Yamato Transport or Japan Post.

Could you please issue a receipt?

Once your order has shipped, we will send a shipping notification email along with your receipt to your registered email address.

You can also download past receipts from your account page.

If you have any questions, please contact us via email at info@antelopemeadery.com or through our contact form.

Please issue an invoice that complies with the qualified invoice system.

We have enclosed a delivery note that complies with the invoice system, so please use it accordingly.

2. Shipping Information

Which shipping company are you using?

The delivery service provider is Yamato Transport or Japan Post.

When will the arrival date be? Are you able to ship on weekends and holidays?

Orders are shipped within 1 to 3 business days after they are placed. (Shipping days are Tuesdays and Fridays.)

If you would like to specify a delivery date and time, please indicate them on the cart screen as follows:
・Preferred delivery time
・Preferred delivery date

Can I change the delivery address? (Before and after the product has been shipped)

[Before order shipment]

  1. Please log in to your account page at https://antelopemeadery.com/account/login. (If you did not create an account, please follow the procedure for after order shipment.)
  2. After logging in, please click "View Addresses" under "Account Details."
  3. Click the "Edit" button below the address you wish to change, update your address, and then click the "Update Address" button.

[After order shipment]

For "delivery address changes" after the order has shipped, we ask that you contact the delivery company directly to provide instructions.
Please follow the steps below:

  1. Please notify us of your request to change the delivery address by email at info@antelopemeadery.com or via our contact form. We will provide you with your tracking number and the information for the relevant delivery office.
  2. Please contact the relevant delivery office yourself and provide them with the new delivery address.
I would like to specify multiple delivery addresses.

You cannot specify multiple delivery addresses. Please place a separate order for each delivery address.

Will the document showing the amount (itemized statement) be included in the package?

If the delivery address or name differs from that of the purchaser, it will not be included. (If they are the same, it will be included.)

Delivery to remote islands and other specific areas

We provide shipping. Shipments to Okinawa are arranged at a flat rate, regardless of whether they are for the main island or remote islands.

I was unable to receive my package due to being away, and I received an email from the courier stating that it is being returned. Is it possible to request a redelivery?

If an order is returned due to refusal of delivery or long-term absence, it will be treated as a "cancellation due to customer circumstances." In such cases, no refund for the product price or shipping fees will be issued.

If you wish for the order to be reshipped, please place a new order.

3. Regarding the product

Does it have an expiry date?

There is no specific expiration date, but we recommend consuming it within one year. Please be sure to store it in a cool, dark place.
*For sparkling products, we recommend drinking them promptly after opening! If you cannot finish it, seal the bottle and store it in the refrigerator, where it will remain delicious for one week.

Is gift wrapping available?

Yes, that is possible.

If you would like gift wrapping, please select it here, or if you are looking for a gift box, please select one here.

What is the appropriate storage temperature for mead?

The ideal storage temperature is 14–18°C.
It can also be stored appropriately at around 20–24°C, provided it is kept away from light.

We recommend placing it in a cupboard away from direct sunlight or in a corner of a relatively cool room for peace of mind.

How will the new mead be delivered?

We will ship this together with the mead. However, if you order it with an ANTELOPE GIFT BOX, we will include it in that package.

What is mead, anyway?

This is an alcoholic beverage made by fermenting honey as its main ingredient. It is known as the oldest alcoholic beverage in human history, with some theories suggesting it has existed for over 10,000 years.

For more details, please refer to here.

Is mead sweet?

While you can enjoy sweetness derived from honey or fruit, we also produce mead with a crisp, dry finish.

For more details, please refer to here.

What kind of honey do you use?

The honey we have used since our founding is a "polyfloral honey" from Myanmar. It is harvested from a wide variety of plants, including sunflowers, sesame, lychee, and jujube.

It is characterized by a rich flavor that offers not only sweetness but also hints of bitterness and astringency. This unique profile is hard to find elsewhere, and it perfectly tightens the flavor when made into mead.

What kind of yeast do you use?

We select primarily from wine yeasts.

What kind of water is used for the brewing process?

We use tap water. (Philosophically speaking, since beer comes from water, our approach is not so much about fetching good water, but rather about creating it.)

How many days does the fermentation process take?

Primary fermentation takes as little as 2 to 3 weeks, or as long as 2 months in some cases. On average, it takes about a month.

4. Returns

The product was damaged.

We apologize for any inconvenience caused. In the unlikely event that your order arrives damaged or defective, please notify us as soon as possible via email at info@antelopemeadery.com or through our contact form. After confirming the details with you, we will ask you to return the damaged item via cash-on-delivery and will send a replacement as quickly as possible.

【Please Note】

  • Please be aware that if the replacement item is out of stock, we will issue a refund instead.
  • Due to the nature of viewing products on PCs and smartphones, the colors in product images may differ slightly from the actual item. Such discrepancies in color do not constitute a defect on our part.
  • We may be unable to process exchanges for products that have already been used or disposed of, or for requests made more than 8 days after delivery.
Until when can I make changes or cancellations?

You may change or cancel your order as long as it has not yet been confirmed (before you receive our "Order Confirmation Email").

5. Other

Do I need to create an account or log in?

You can place an order without creating an account or logging in.
If you create an account and log in, you will not need to enter your address or other information next time.
You will also be able to view your past purchase history.

I am not receiving your emails.

If you have set domain restrictions, please configure your settings to receive emails from 【@antelopemeadery.com】.
If you are specifying an email address, please register 【info@antelopemeadery.com】.

If you would like to receive the email again, please contact us at info@antelopemeadery.com.

※Please also check your anti-spoofing settings, and if they are enabled, please disable them temporarily to try receiving the email.
※Please also check that the email has not been automatically deleted or sent to a folder you do not usually check, such as your spam folder.

Are there any ways to purchase other than through the online store?

Yes, our products are available at liquor stores and restaurants nationwide.
For a list of locations, please check:

- Shops (Retailers)
- Bars & Hotels

Please contact the stores in advance to confirm current availability.

We also sell our products directly at our ANTELOPE Yasu Brewery.
Business hours: 11:00–17:00 (Closed on public holidays)
*Please check our Instagram for the latest information.

If you have any other questions, please let us know.

Please feel free to contact us via our inquiry form or at info@antelopemeadery.com. (We will reply by the next business day at the latest.)